With the discontinuation of Delighted, teams are now compelled to seek new options for collecting customer feedback, especially those that align with modern, event-driven products. Delighted, a tool known for its simplicity and speed, is being phased out, revealing its limitations during migration processes. Engineers have identified several core issues with Delighted, such as its reliance on scheduled triggers rather than real product events, lack of contextual feedback, and secondary SDKs that prioritize email workflows over in-app interactions. Additionally, integrating NPS data with product analytics can be cumbersome, as the data resides outside the main stack.
As engineers seek alternatives, they prioritize tools that offer event-based triggering, SDK-first design, rich metadata, and exportable data. Among the top alternatives, Opin stands out for its event-driven approach, allowing teams to trigger feedback based on specific product actions without relying on schedules. Opin emphasizes context, tying responses to product actions and user states, and offers developer-friendly features like SDKs and APIs.
Other alternatives include Userpilot, which offers good in-app targeting but lacks flexibility in event handling; Qualtrics, known for its enterprise-grade flexibility but often considered overkill for smaller teams; and SurveySparrow, a general-purpose platform with limited event logic and SDK depth.
Ultimately, the shift from Delighted is not just about finding a replacement but about enhancing the quality of feedback signals within the product environment. For engineers responsible for maintaining system reliability and performance, choosing a tool that integrates seamlessly with their existing infrastructure is crucial.
