Nova Scotia Power customers have been facing unexpectedly high estimated bills following a cyberattack in March. Some bills have surged to hundreds or even thousands of dollars more than usual. Jim Harpell, a resident of Shortts Lake, N.S., was shocked to receive an estimated bill of $2,755.78 for July to September, a stark increase from his previous bills. The utility has explained that estimated bills are calculated using historical data, dividing the year into warm and cold seasons. This method has led to significant billing discrepancies, especially during seasonal transitions. Daniel Duplisea, who owns a cottage in Shelburne, N.S., experienced a similar issue, receiving bills far exceeding his typical usage costs. Nova Scotia Power is working to reconnect smart meters, with 70% of the work completed, aiming for full reconnection by March 2026. The utility acknowledges the challenges and is committed to restoring customer trust.
Why Are Nova Scotia Power’s Estimated Bills So High?
