iOS 26 introduces a new feature called Hold Assist, designed to alleviate the frustration of waiting on hold during phone calls. This feature automatically takes over the hold process, notifying users when a live representative is available to speak with them. While not a groundbreaking innovation—Google has offered a similar feature since 2020—Hold Assist is a welcome addition for iPhone users, requiring no setup to activate once iOS 26 is installed.
The feature is available on any iPhone compatible with iOS 26, making it accessible to a wide range of users. Testing has shown that Hold Assist functions consistently across different iPhone models, including older versions like the iPhone 12.
Using Hold Assist is straightforward. When placed on hold during a call, a notification appears after a brief wait, offering the option to activate Hold Assist. Once activated, users can return to their home screen while the feature monitors the call. A notification alerts them when a representative is available, allowing for a seamless return to the conversation.
Despite its convenience, some improvements are needed. Notifications indicating the end of a hold can be easily missed, suggesting the need for more noticeable alerts. Nonetheless, Hold Assist provides flexibility with both automatic and manual activation options.
As iOS 26 is still in beta, there is potential for enhancements before its official release. Even in its current state, Hold Assist effectively addresses a common annoyance in phone communication, exemplifying the role of technology in simplifying everyday tasks.
