As state and local government IT leaders look ahead to 2026, the focus on workplace modernization extends beyond simply upgrading outdated technology. The priority is now on designing efficient workflows that eliminate daily work friction through improved digital processes, unified collaboration experiences, and the strategic use of artificial intelligence (AI). This shift reflects the growing norm of hybrid work and the public’s expectation for reliable remote access to services.
Brian Campbell, vice president of digital experience at CDW Government, emphasizes that work is no longer tied to a specific location. The goal for agencies is to minimize time lost on routine tasks and redirect that effort towards serving constituents. Workplace modernization is now about removing obstacles that prevent employees from achieving their objectives, which often involves eliminating redundant efforts, streamlining digital processes, and reducing the constant toggling between various communication tools.
Collaboration is key, with a move towards unified platforms that integrate calling, meetings, messaging, and file sharing, enhancing productivity across teams and locations. AI tools like Microsoft Copilot, Google Gemini, and ChatGPT are becoming commonplace, offering productivity boosts but also introducing security risks that require careful management.
Charlene Cooper of CYBER.ORG sees 2026 as pivotal for hybrid work, with a shift towards long-term security. Modernization efforts must embed security throughout remote collaboration, focusing on training, updated policies, and fostering a culture of shared responsibility for cyber readiness.
For technology to deliver value, agencies must ensure proper usage and management, particularly with AI tools and collaboration platforms. This requires user coaching and change management to maximize efficiency and security.
Infrastructure upgrades, such as improved conference rooms and network capacity, are essential to support changing work patterns and ensure reliable digital experiences. As public-sector agencies continue to adapt, the emphasis should be on achieving tangible outcomes: reducing obstacles, ensuring secure collaboration, and realizing productivity gains through effective governance and cultural shifts.
